Prices of the Child Angel purchased from our own Website (CA) shall be shown on the Website (CA) and may change from time to time at Child Angel’s sole discretion, without notice.
Prices shown are for full payment of the ‘Child Angel Device’ and the various prices of the bundles for your monthly connectivity.
If you purchased the Product from a retail store or other vendors and not at theWebsite (CA), the prices, terms of payment, product selection and promotions offered there may differ from those appearing on the Website (CA).
If you purchase the product via the Child Angel Website (CA) we do not have a price match guarantee. We will not match the advertised price other retail stores or vendors offer for the same items.
The Child Angel Website (CA) offers different payment options, for example – variously priced bundles for your monthly connectivity, and we reserve the right to change our payment options at any time and for any reasons. If offers are made in your local currency and are payable in another currency with an international credit card, the final price paid in your currency will depend on the foreign exchange rates, taxes and fees applied by your bank or the issuer of your international credit card issuer. These transactions may be subject to taxes and/or fees on international transactions; not charged by Child Angel Ltd.
Prices shown on the Child Angel Website (CA) also exclude delivery and handling charges. You will have an opportunity to review such costs and handling charges before you confirm your purchase. Each item in your shopping cart is shown at the current price.
Where do Child Angel deliver to?
We are pleased to say that we deliver globally. Please see below for our domestic & International delivery costs and times.
How much is delivery and how long is it going to take?
UK Mainland Standard Delivery:
Please expect delivery within 5-7 working days of placing your order, Monday to Friday. Delivery charges start from £5.95 on all single orders, for multiple orders please contact us for an individual quote.
UK Mainland Next Day Delivery:
Please contact us before 12pm GMT to be guaranteed Next Working Day delivery. Please note, orders are not processed over the weekend or bank holidays, if an order is placed after 12PM (Noon) Thursday it will not be delivered until the following Monday. Delivery charges start from £7.95.
Ireland Standard Delivery:
Please expect delivery within 5-7 working days of placing your order, Monday to Friday. Delivery charges start from £9.86.
International Delivery Information:
For international orders, please allow between 3-5 working days for dispatch. Delivery times and costs will vary according to region. Please contact us for your quote. Please note, international deliveries may be subject to additional handling charges. Taxes and customs charges are the sole responsibility of the customer.
These charges also vary and are calculated and charged when your package reaches its destination country. Please contact your local customs office for details on how these charges are assessed and applied to your delivery.
How will my package arrive?
Standard delivery packages will be sent in standard packaging, the size of which is determined by the number and sizes of products ordered.
We hope that you are delighted with your order. However, if for any reason you are not entirely satisfied with your purchase from the Child Angel Website, you may return any item in its original condition for a full refund within 30 working days of delivery. The cost of the return is payable by the customer.
Additional Terms & conditions:
- Please ensure that the package is wrapped securely as all risk for loss or damage, whilst in transit, is the customers responsibility.
- For your peace of mind we recommend that you use a recorded delivery service and retain your proof of postage as we cannot accept liability for goods lost in transit.
- If you return your product to Child Angel without (a) the details listed below inside your package or (b) without all parts included in the original package, Child Angel retains the right to either refuse delivery of such return or charge you for the missing parts and/or accessories.
Please could you contact our customer care team via email; firstname.lastname@example.org or phone +44 (0)1782 479339 before any return is made so we can make sure you have a ‘Returns Code’ and our warehouse team are aware of its arrival and therefore will minimise the time for a refund.
Inside your package, please
- Print your name
- Print your order number
- Highlight the item(s) being returned
- Include the reason for return
- Include Returns Code
Address your package to
Child Angel Ltd
570-572 Etruria Road
Newcastle under Lyme
Please note that if you have purchased your products via one of our stockists you will need to arrange your return or exchange with them directly. We cannot accept returned items which were not purchased from our online store.
Defects, incomplete orders, or incorrect delivery
If you are returning your items owing to defects, incomplete or incorrect delivery, please contact our Customer Care Team via email; email@example.com or phone +44 (0)1782 479339
If the above conditions are fully complied with we aim to process your return within 7-14 working days of receipt into our warehouse. The refund will be made to the same card or Paypal account used to make the purchase. Please note, it may take 5-10 working days for the funds to appear in your account- this will vary from bank to bank.
Your statutory rights remain unaffected.